About the Role
Your Role / 你的⻆⾊:
As a member of our Service Crew, you will perform a variety of tasks that ensure our restaurant operates smoothly and our guests enjoy an outstanding dining experience.
作为我们服务⼈员的⼀员，您将执⾏各种任务，以确保我们的餐厅顺利运营并让我们的客⼈享受出⾊的⽤餐体验。
Key Responsibilities / 主要责任:
Operational Tasks: Carry out operational tasks required for a smooth service day and guests memorable experiences.
Service Setup: Ensure the restaurant is always fit-for-service - this includes but is not limited to checking the availability of food items and special menu, guest reservation status, service area setup, preparing the cash register and payment machines, housekeeping, inventory receipt and management.
Customer Service: Provide exceptional service to customers, attending to their needs promptly and courteously.
Payment Management: Be vigilant to ensure that guests remember to pay their bills before they leave. Handling payment transactions accurately and efficiently.
Beverage Preparation: Prepare and serve all drinks and beverages as per order, ensuring quality and consistency.
接待顾客： 欢迎顾客来到餐厅，引导他们入座，并为他们提供菜单。
点菜和建议： 向顾客介绍菜单中的不同菜品，解答顾客对菜品的疑问，并根据顾客的口味和偏好提供建议。
订单处理： 接受顾客的订单，确保订单的准确性，并将订单及时传递给厨房。
食物传递： 将准备好的食物送至顾客桌边，并确保食物的质量和完整性。
顾客需求满足： 为顾客提供及时、专业的服务，解决顾客的问题和需求，确保顾客的满意度。
销售和推荐： 主动向顾客推荐特色菜品、酒水或其他额外服务，以提升销售额和顾客满意度。
清理和维护： 清理和整理顾客用餐区域，确保餐桌、餐具和用具的清洁和整洁。
团队合作： 与厨房团队和其他服务人员密切合作，确保顺畅的服务流程和顾客满意度。
应对投诉： 管理和解决顾客的投诉和抱怨，确保每位顾客都有良好的用餐体验。
Job Scope / 工作范围:
Host: Tend to the queue, welcoming and seating guests in a friendly manner.
Cashier: Handle payment transactions and address customer complaints with professionalism.
Server: Attend to guests' needs, ensuring they have a pleasant dining experience.
Food Runner: Cross-check and deliver orders to tables efficiently.
Beverages: Prepare beverages according to customer orders.
收银员：处理付款交易，并以专业的态度解决客户投诉。
服务员：满足客人的需求，确保他们拥有愉快的用餐体验。
送餐员：高效地核对并将订单送到桌子上。
饮料区：根据客人的订单准备饮料。
Requirements
What We’re Looking For / 我们正在寻找的特质:
Customer Focus: Passion for providing excellent customer service and creating a welcoming atmosphere.
Team Player: Ability to work well in a team, supporting colleagues and contributing to a positive work environment.
Attention to Detail: Commitment to maintaining high standards of service and cleanliness.
Adaptability: Flexibility to perform various tasks and adapt to changing demands.
Communication Skills: Strong interpersonal and communication skills to engage effectively with guests and team members.
Language Proficiency: Fluent in written and spoken English, ensuring clear communication with both team members and guests.
Fresh Graduate Potential: Fresh graduates with the heart and attitude of learning are preferred.
客户关注：热衷于提供卓越的客户服务，并营造一个友好的氛围。
团队合作：能够在团队中良好地工作，支持同事并为积极的工作环境做出贡献。
注意细节：致力于保持高水准的服务和清洁标准。
适应性：灵活执行各种任务，适应不断变化的需求。
沟通技巧：与客人和团队成员有效交流的强大人际交往和沟通能力。
语言能力：具有流利的英语沟通能力，能够确保与团队成员和客户之间的口头和书面交流清晰、顺畅，从而促进高效的合作和优质的客户服务。
应届毕业生潜力：优先考虑具备强烈学习热情和积极态度的应届毕业生，展现出较大发展潜力和快速适应能力。
Why Join Us / 为什么加⼊我们?
Exciting Opportunity: Be part of launching and growing a new dining concept centered on quality and authenticity.
Supportive Environment: Work in a dynamic, creative, and supportive atmosphere.
Career Growth: Opportunities for professional development and career advancement.
Competitive Benefits: Enjoy a competitive salary and benefits package.
创新环境： 在我们的餐厅，您将有机会在一个充满活力、创造性和支持性的环境中工作。我们鼓励员工提出新想法和创意，为餐厅的发展和成功做出贡献。
职业发展： 我们提供专业发展和职业晋升的机会。作为一个新餐厅，我们正在不断扩张和发展，您将有机会在一个快速成长的团队中成长和发展。
竞争优势： 我们提供有竞争力的薪资和福利待遇，以及其他吸引人的员工福利。我们致力于为员工创造良好的工作条件和生活平衡。
团队合作： 我们重视团队合作和共同努力，每个人都是团队的重要组成部分。在我们的餐厅，您将有机会与优秀的同事一起工作，共同实现我们的目标。
使命和价值观： 我们是一个注重客户服务和质量的餐厅，我们的使命是创造一个以热情好客为基础的用餐体验，让每一位客人都满意并再次光顾。如果您对这样的使命和价值观感兴趣，我们欢迎您加入我们的团队。
If you’re ready to bring your enthusiasm and customer service skills to our team, apply today and help us create the ultimate yakiniku experience!
如果您准备好将您对⽇本料理的热情和卓越的服务带⼊我们的团队，请⽴即申请并成为我们新餐厅成功的推动⼒！
How to Apply / 如何申请:
Send your resume detailing your experience to let us know why you are the perfect fit for our team, and expected remuneration to recruit@shinmura-wagyu.com
发送您的简历，详细说明您的经验，让我们知道为什么您⾮常适合我们的团队，以及预期的薪酬recruit@shinmura-wagyu.com
Join us and help create an unforgettable robatayaki dining experience for our guests!
About the Company
Are you passionate about providing exceptional customer service and being part of a dynamic team? Join us at our new Japanese Wagyu robatayaki restaurant as a Service Crew! We are looking for enthusiastic individuals who thrive in a fast-paced environment and are eager to contribute to our guests' dining experience.
您是否热衷于提供卓越的客⼾服务并成为充满活⼒的团队的⼀员？加⼊我们新开的烧烤餐厅，担任服务⼈员！我们正在寻找在快节奏的环境中茁壮成⻓并渴望为客⼈的⽤餐体验做出贡献的热情⼈⼠。